Last updated January 25, 2024

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may retum it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Yiwu Be One E-Commerce Firm 

Attn: Returns 

RMA# 

Unit 3, No. 69, Zone 2 Mei Wan Xi, Jingan Town, Doumen district 

Zhuhai, Guangdong 519100 

China

Please note, you will be responsible for all return shipping charges due to reasons other than quality. We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label enclosed with your package. If you use the prepaid shipping label, Shipping fee confirmed in advance will be deducted from your return to cover shipping charges.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 

Please Note 

​• Sale items are FINAL SALE and cannot be returned

​• Contact us before return

QUESTIONS

If you have any questions concerning our return policy, please contact us at [email protected]